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Visitor Experience & Membership Associate

Part-time

The Museum of Arts and Design (MAD) seeks a part-time associate to work with our Visitor Experience and Membership departments.

The associate’s main function is to actively recruit new members on-site. The associate is expected to approach, greet, and engage Museum visitors in an effort to sell memberships.

In addition to supporting the Membership department, this role will cross-train to support the Visitor Experience department. Visitor Experience Associates ensure that visitors receive a warm welcome to MAD, process admissions tickets, and encourage visitors to engage in our exhibitions and programs.

The successful candidate will enjoy connecting in-person with Museum visitors, helping others, and working together as a team.

Responsibilities

  • Foster a warm and welcoming environment for Museum visitors, ensuring that they are informed about daily programming and other offerings, including membership
  • Promote membership during special exhibition campaigns, special promotions, and public programs
  • Demonstrate a complete and thorough understanding of all levels of membership and their respective benefits
  • Process membership application forms for new and renewing members
  • Sell tickets for general admission, lectures, films, and special programs from the Admissions Desk
  • Answer inquiries (in person and over the phone) about exhibitions, programs, amenities, membership, etc.
  • Manage cash drawer in accordance with museum policies and procedures
  • Facilitate efficient visitor and group tour queueing in the Lobby
  • Perform other duties as assigned

Qualifications

  • At least one year of experience in museum visitor experience, hospitality, or equivalent sales or customer service roles
  • A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, and interpersonal skills to communicate skillfully with the general public and resolve complaints quickly and effectively
  • Interest and/or knowledge of the arts, especially art, craft, and design, with an eagerness to learn about MAD’s exhibitions and programs
  • Tech savvy; fluency and comfort using iPads
  • Proficiency of language(s) in addition to English is a plus
  • Outstanding written and verbal communications skills, as well as proficiency with Microsoft Office, and knowledge of POS software systems, ACME experience preferred.

Scheduling & Pay

The part-time Visitor Experience & Membership Associate is scheduled 10 hours per week, on Saturday & Sunday, occurring between 10:30am and 7:00pm. Evening, weekend, and select holiday availability required. Additional hours may be available. Compensation is $18 per hour.

 

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