Visitor Experience Associate (Part-Time)

Visitor Experience Associates ensure that visitors receive a warm welcome to MAD and encourage visitors to engage in our exhibitions and programs. The successful candidate will enjoy helping others, working together as a team, and acting with an attention to detail.

Responsibilities

  • Foster a warm and welcoming environment for Museum visitors, ensuring that they are informed about daily programming and other offerings, including membership
  • Sell tickets for general admission, lectures, films, and special programs from the Admissions Desk
  • Sell memberships and provide member support during shifts
  • Manage cash drawer in accordance with museum policies and procedures
  • Answer inquiries (in person and over the phone) about exhibitions, programs, amenities, membership, and related matters
  • Facilitate efficient visitor and group tour queueing in the Lobby
  • Restock the desk with exhibition, program, and membership brochures
  • Perform other duties as assigned

Qualifications

  • At least one year of experience in museum visitor experience, hospitality, or equivalent sales or customer service roles
  • A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, and interpersonal skills to communicate skillfully with the general public and resolve complaints quickly and effectively
  • Interest and/or knowledge of the arts, especially art, craft, and design, with an eagerness to learn about MAD’s exhibitions and programs
  • Knowledge of ACME ticketing and Raiser’s Edge software a plus.
  • Proficiency of language(s) in addition to English is a plus.

Scheduling & Pay

Part-Time Visitor Experience Associates are scheduled 2-3 days per week. Day shifts (Tue.-Sun., except Thu.) are 8.5 hours, occurring between 9:30am and 6:00pm. Thursday shifts are 5-10 hours (depending on staffing), occurring between 9:30am and 9:00pm. Evening, weekend, and select holiday availability required. Additional hours may be available. Compensation is $15 per hour.

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