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Visitor Experience Associate

(Part-Time)

The Museum of Arts and Design (MAD) seeks an enthusiastic and people-oriented part-time Visitor Experience Associate to join the Visitor Experience team. This position reports to the Visitor Experience Manager and works collaboratively with colleagues across the Museum.

As part of the Visitor Experience Team, the Visitor Experience Associate is responsible for welcoming and encouraging visitors to engage in MAD’s exhibitions and programs. The successful candidate will enjoy helping others, working together as a team, and acting with an attention to detail to ensure the best possible experience for our visitor.

MAD champions contemporary makers across creative fields and presents the work of artists, designers, and artisans who apply the highest level of ingenuity and skill. MAD provides an opportunity for employees to enrich and develop their love of the art, craft and design while contributing their specific skills, expertise and talents.

Responsibilities 

  • Foster a warm and welcoming environment for Museum visitors, ensuring that they are informed about daily programming and other offerings, including membership 
  • Sell tickets for general admission, lectures, films, and special programs from the Admissions Desk 
  • Sell memberships and provide member support during shifts 
  • Manage cash drawer in accordance with museum policies and procedures 
  • Answer inquiries (in person and over the phone) about exhibitions, programs, amenities, membership, and related matters 
  • Facilitate efficient visitor and group tour queueing in the Lobby 
  • Restock the desk with exhibition, program, and membership brochures 
  • Perform other duties as assigned 

Qualifications 

  • At least one year of experience in museum visitor experience, hospitality, or equivalent sales or customer service roles 
  • A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, and interpersonal skills to communicate skillfully with the general public and resolve complaints quickly and effectively 
  • Interest and/or knowledge of the arts, especially art, craft, and design, with an eagerness to learn about MAD’s exhibitions and programs 
  • Knowledge of ACME ticketing software or other ticketing software a plus. 
  • Proficiency and comfort with mobile technology, especially iPads, iPods, and Office 365 (Teams, Excel) 
  • Proficiency of language(s) in addition to English is a plus. 

Compensation, benefits and perks

Part-Time Visitor Experience Associates are scheduled 2-3 days per week. Day shifts are 8 hours. Evening, weekend, and select holiday availability required. Additional hours may be available. Compensation is $16 per hour. Perks include access to a variety of cultural institutions.

If you enjoy helping others, like working together as a team, care about details, and want to share our interest in art, craft, and design with others, then we want to hear from you! Please visit https://forms.office.com/r/DRMrNxesxR to apply.

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