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Membership Assistant (Part-Time)

The Museum of Arts and Design (MAD) seeks a resourceful and people-oriented Membership Assistant to join the Institutional Giving team. This is a part-time position at 16 hours per week occurring between 11am and 7:00pm. Evening, weekend, and select holiday availability required.

The Museum of Arts and Design (MAD) seeks a resourceful and people-oriented Membership Assistant to join the Institutional Giving team. This is a part-time position at 16 hours per week occurring between 11am and 7:00pm. Evening, weekend, and select holiday availability required.

This position reports to the Director of Membership and works collaboratively with colleagues across the Museum.

As part of the Membership Team, the Membership Assistant is responsible for increasing new membership acquisitions onsite by approaching, greeting, and engaging with Museum visitors. The successful candidate maintains a commitment to excellent customer-service and has the drive to help others and work together as a team.

The Museum of Arts and Design (MAD) champions contemporary makers across creative fields and presents the work of artists, designers, and artisans who apply the highest level of ingenuity and skill. MAD provides an opportunity for employees to enrich and develop their love of the art, craft and design while contributing their specific skills, expertise and talents.

Responsibilities

  • Proactively engage with Museum Visitors to drive conversion from visitors to Members while creating a memorable visitor experience.
  • Sell, renew and upgrade memberships while cultivating loyal Member relationships.
  • Provide Member support ensuring Members are informed of incentives, promotions, daily programming, events and other offerings at MAD.
  • Work collaboratively with the Institutional Giving Team to set individual monthly membership sales goals and generate action plans to meet or exceed those goals.
  • Participate in the achievement of the Institutional Giving team’s shared membership growth and retention goals.
  • Process membership sales in ACME, update membership records, fulfill membership benefits and send renewal letters.
  • Perform other duties as assigned

Qualifications

  • Minimum one-year sales associate or relevant experience with proven results
  • A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, and interpersonal skills to communicate skillfully with the general public and resolve complaints quickly and effectively
  • Interest and/or knowledge of the arts, especially art, craft, and design, with an eagerness to learn about MAD’s exhibitions and programs
  • Tech savvy; fluency and comfort using iPads
  • Highly motivated to drive revenue
  • Outstanding written and verbal communications skills

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