Director of Merchandising


The Museum of Arts and Design (MAD) seeks a Director of Merchandising to join our team. The Director of Merchandising is a creative retailer, strategic leader, and effective manager who oversees all aspects of the Museum Shop, both on-site and online. They are responsible for ensuring the Shop is on brand, reaches a broad audience, and reflects the values of the Museum. Working in close partnership with the Deputy Director of Operations, the Museum’s Director, and other senior staff members, the Director of Merchandising will lead the development of a retail shop that stands out among museums.

This is a full-time, exempt position. Compensation is $100,000 - $110,000 annually, commensurate with experience. Hours are Mondays through Fridays, 9:30am to 5:30pm (35 hours per week). This position reports to the Deputy Director, Operations and works collaboratively with colleagues across the Museum. 

The Museum of Arts and Design (MAD) champions contemporary makers across creative fields and presents the work of artists, designers, and artisans who apply the highest level of ingenuity and skill. MAD provides an opportunity for employees to enrich and develop their love of the art, craft and design while contributing their specific skills, expertise, and talents.


  • Oversee all merchandising activities, including sales, buying, trade, web orders, and licensing
  • Manage and train Shop staff, buyers, and merchandise managers
  • Work with curators and publications staff to develop books and related products
  • Set financial goals for the Shop with the Deputy Director of Operations and create an ambitious business strategy with measurable outcomes to meet those goals
  • Create, analyze, and present budgets and reports, tracking and measuring progress as needed
  • Establish a unique visitor experience in the Museum Shop that aligns with the identity and mission of the Museum.
  • Develop merchandise plans and store protocols that inspire visitors to browse and to buy
  • Lead the Shop’s marketing strategy, with an emphasis on digital marketing plans including email and social media
  • Collaborate with the Communications and Marketing Team to plan and strategize marketing impacts
  • Conceive, plan, and execute pop-up experiences
  • Negotiate with a variety of external vendors
  • Collaborate with departments across the Museum to maximize Shop inclusion in all lines of business


A successful candidate will meet many of these requirements and have the desire and capacity to learn the rest on the job.

  • Demonstrable passion for the Museum’s nonprofit mission and vision, and the desire to develop a unique, welcoming environment for our visitors
  • Strong leadership skills and the ability to work effectively as part of a team
  • Excellent written, oral, and interpersonal communication skills
  • Strong analytic ability and attention to detail
  • Experience with RunIT, Shopify and related retail database and POS systems
  • Proven success with marketing on Instagram, Facebook, and other social media platforms
  • Flexibility to work evenings, holidays, and weekends
  • COVID guidelines: The health and safety of our Museum community is the highest priority. As such, MAD requires all newly hired staff members and freelancers to be fully vaccinated with an FDA authorized and/or approved COVID-19 vaccine, including a booster if eligible. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with applicable law.


  • Experience with Jewelry and Fine Jewelry desired


  • 7+ years of retail management experience, including buying, and supervising direct reports, sales associates, and back of house positions
  • A bachelor’s degree or equivalent combination of retail business experience sufficient to successfully perform essential functions of the job

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.  We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job posting describes you, then please apply for this role. 

MAD provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. 

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