Current Openings

Visitor Experience Associate

The Museum of Arts and Design seeks a part-time Visitor Experience Associate to join our front-line staff. Visitor Experience Associates serve as the face of the Museum and are responsible for ensuring a positive visitor experience.

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Essential Responsibilities:

  • Actively and enthusiastically greet the public.
  • Sell and process tickets, including cash and credit card transactions.
  • Manage cash till in accordance with Museum policies and procedures.
  • Provide information about lectures, films, and special programs.
  • Sell memberships and provide member support.
  • Answer inquiries about exhibitions, programs, amenities, membership, and related matters.
  • Field phone calls to the Visitor Services desk.
  • Coordinate with various departments regarding daily operations, deliveries, and appointments.
  • Perform crowd control in lobby as needed.
  • Restock the desk with exhibition, program, and membership brochures.
  • Perform opening, mid-shift, and closing duties.
  • Notify Visitor Experience Manager of services and information routinely requested by the public.
  • Perform other duties as assigned.

Qualifications:

  • Candidates must possess, or have significant coursework toward, a Bachelor’s degree, as well as customer service experience.
  • Knowledge of ACME ticketing software a plus.
  • Knowledge of Raiser’s Edge a plus.
  • Excellent customer service, problem-solving, and interpersonal skills.
  • Knowledge of Spanish or French helpful but not required.
  • Knowledge of art, craft, design, or museum work strongly preferred.
  • Weekend, evening, and Holiday availability preferred.

Scheduling:

Part-time Visitor Experience Associates are scheduled up to 16 hours per week, on average.

Application:

Please submit a resume and cover letter to Saran Adkinson, MAD’s Visitor Experience Manager, by emailing jobs@madmuseum.org with the subject line “Visitor Experience Associate.”

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law.

 

Safety and Security Manager

Reporting to the Director of Facilities, the Safety and Security Manager will lead the security program. The role requires coordination of the Security Team that includes internal and contracted staffing to ensure that all the daily security operations run smoothly and effectively. In addition to managerial supervision, the Safety and Security Manager also carries out patrol and other security duties as necessary.

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Responsibilities include but are not limited to:

Security

  • Supervise and coordinate guard coverage with contracted service agency
  • Create daily and weekly time schedules for contract guards, ensuring proper coverage for a 24/7 operation that encompasses public hours, overnight and additional coverage for Special Events and Programs
  • Work with museum departments to review security needs and protocols for organizing events and exhibition programs, translating needs to create Post Orders and train Guards appropriately
  • Facilitate the daily work schedule, including the officers’ rotations and breaks
  • Perform routine tours of the galleries, common areas, mechanical room, building perimeter, administrative floors, and retail store
  • Perform daily uniform inspections
  • Orient/train new guards on security risks and protection at the museum, certifying they are versed in the Emergency/Disaster Preparedness Plan and performing refresher training periodically
  • Manage the Security Technology program at the Museum, which includes programing of building alarm systems, sign in/out procedures, closed-circuit surveillance systems and card access control
  • Administer system for controlling access to staff, contractors, and visitors through Card Access Control and physical keys; maintaining tight control over physical keys and distribution of electronic privileges 
  • Respond to all security issues and follow-through with reporting, performing investigations, and drafting reports
  • Act as a relief guard when necessary
  • Responsible for Opening/Closing the Building as necessary by schedule

Life Safety

  • Act as the Evacuation Leader as needed, continually updating Emergency Preparedness Plan in coordination with all organization stakeholders, performing drills as prudent and/or regulated. Requires Certificate of Fitness as a Fire and Emergency Drill Conductor (F-07)
  • Must retain and keep active Certificate Of Fitness For Supervision Of Fire Alarm Systems And Other Related Systems (S-95)
  • Train other staff as necessary to be a Building Evacuation Supervisor (BES) and as a back up to his/her daily responsibilities when not on site
  • Ensure guards or other back-up personnel have F03 certifications as necessary and are trained to evacuate the building
  • Perform daily tours all areas of the building and perimeter
  • Point person for Fire Department, Police and first responders during his/her shift.

Other

  • Coordinate event set-up/breakdown with assistance of other operations staff
  • Cross-train with other department responsibilities as necessary
  • Assist Facilities Department as required
  • Must be well versed in the current exhibitions in order to answer basic questions from our patrons

Qualifications

  • Education: Bachelor’s Degree from a 4 year college or university or a current certification from the American Society for Industrial Security as a Certified Protection Professional.
  • Work Experience: 5+ years’ experience supervising a security team; or equivalent combination of education and experience. 
  • Must maintain the following FDNY Certificate of Fitness:
  • S95 Supervision of Fire Alarm Systems and Other Related Systems
  • F07 Fire and Emergency Drill Conductor
  • F03 Indoor Place of Assembly Safety Personnel
  • Excellent communication skills required Professional, friendly demeanor and interest in building relationships with staff

To Apply: Please submit your resume and cover letter, including salary requirements to hr@madmuseum.org. No phone calls or walk-ins, please. No relocation expenses offered.

 

Manager of Public Programs

The Manager of Public Programs is a full time position within the Education Department reporting to the V.P. of Education and Programs. The Manager of Public Programs is responsible for the research, development, planning and coordination of public engagement programs for existing audiences, while increasing engagement opportunities for new audiences. The Manager of Public Programs is responsible for the development of innovative programs that supports the Museum’s exhibitions and mission to fully integrate educational and public programs into the exhibition offerings. Program offerings at MAD include talks and symposia, performances, cinema, and hands-on workshops. The successful candidate will work across departments to develop programs supporting temporary exhibitions, the permanent collection, the Artist Studios program and Project Space. The Manager of Public Programs will develop outreach strategies to connect MAD’s vision as an accessible and inclusive environment for people of diverse backgrounds, ages and abilities to engage in experiences and conversations on art, craft and design. 

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The Manager of Public Programs will oversee the application and selection process for the Museum’s Artist Studios Program (occurring twice a year), as well as organize small exhibitions or installations in the sixth-floor Education Center’s Project Space.

This position reports to: V.P Education, but will work collaboratively across the education department and other departments throughout the museum in creating, planning, collaborating, evaluation and outreach.

Essential Responsibilities

  • Research and develop program models that forge closer connections to the

    local community, increasing access to, awareness of, interest in, and appreciation for

    contemporary art, craft and design; dialog with community organizations, potential partners
  • Must possess excellent writing, organizational and project management skills, to meet goals and deadlines, and manage multiple projects.
  • Develop and plan a robust and diverse roster of programs that engage members, the general public and new audiences
  • Research and develop relationships with potential presenters, performers, artists and designers to stay current on the latest trends in contemporary art and design practices
  • Develop and maintain a network of arts and community organizations and represent the Museum through open communication on the museum offerings
  • Develop strong, strategic relationships with community groups, and other cultural institutional groups, to extend Museum services to a wider community
  • Work collaboratively across departments, including exhibitions, development and communications to analyze target audiences, develop appropriate outreach strategies, and ensure effective promotion of programs using both print and electronic media
  • Contribute to the development and implementation of evaluative tools to measure, interpret, and analyze the outcomes of programming efforts relative to strategic goals; establish clear goals or outcomes for programing and events at the onset of the development in order to assess success
  • Prepare budgets and monitor associated expenses, including organizing and supervising registration and purchasing materials necessary for programs
  • Create text and program descriptions for the website and email blasts for outreach purposes
  • Attend and supervise programs, interfacing with the public, including weekends and evenings, as necessary

Business Outcomes

  • Superior evaluation from museum audiences during and after attending programs
  • Increase audiences attending programs
  • Increase outreach into communities underserved by the Museum
  • Ambassador for the museum and programs at cultural events
  • Align programs to the museum mission



Qualifications

  • B.A. or B.S. degree required (Masters a plus) in art, art or science education, museum education, or a related field, or equivalent experience
  • 3-4 years of successful experience in the development and implementation of adult programming in a museum or similar arts education institution
  • Possess broad knowledge of culture, art, music, dance, performance, museums, and public dialogue
  • Experience working with diverse groups of adults and communities

    Strong organizational and effective communication skills

This is a full-time position, with a schedule of Monday – Friday, 9:30 – 5:30pm, must be able to work some weekends as required by scheduling of public programs.

MAD is an equal opportunity employer and does not discriminate in the hiring of personnel on the basis of race, creed, color, religion, national or ethnic origin, gender, age, Vietnam-era veteran or disabled veteran status, sexual orientation, marital status, disability, or any other protected status as provided by law.

Application: Please submit an email with cover letter and resume to education@madmuseum.org with Manger of Public Programs in the subject line. Absolutely No phone calls please.

 

The Store at MAD - Part-time Sales Associate

The Store at MAD is presently seeking an enthusiastic, dynamic, responsible and experienced individual to join its dedicated and close-knit sales team.  Be a part of this exciting and fast-paced retail environment that combines a passion for artist-made products with unparalleled excellence in the art of customer service.

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This Part-time position (a maximum of 28 hours per week) includes greeting and assisting customers in a friendly and professional manner; performing careful sales transactions on the POS system, assisting with re-stocking and maintaining a clean sales floor; and assisting the floor manager with all floor sales related initiatives. 

As part of our staff you will be the link between our customers, the museum and our curated presentation of well-made contemporary craft and design objects.

If you are a dedicated professional salesperson, who feels comfortable selling a wide range of price-points and merchandise, including glass, ceramics, jewelry, home and fashion accessories, you could be the ideal fit.

We ask that you are able to:

  • Work in an active retail location.
  • Prioritize tasks with an attention to detail while ensuring a customer-first focus.
  • Be able to service multiple customers at one time with courtesy and sincerity.
  • Cultivate relationships with repeat customers in order to serve them better.
  • Provide excellent customer service to ensure that a positive store experience inspires museum and store visitors to make a purchase to memorialize their museum visit.
  • Preserve a positive work-atmosphere by communicating with coworkers cordially and effectively.

Bring us your positive energy and your track record of superior sales skills and we’ll find you the perfect position.

Qualifications:

Prior Retail experience is required, as well as, prior experience working with computers. Excellent communication, interpersonal, and customer service skills required.

 

Must be able to work some weekend days and evening hours, as needed.

Please email resume to jules.jones@madmuseum.org.

The Store at MAD is an integral part of the museum, designed to enhance and complete the museum visitor’s experience.  All income earned by The Store at MAD is used to support the exhibitions and education programs of the Museum of Arts and Design.

Internships

For information about available internships, click here.

Opportunities for Artists

Artist Studios Residency and Van Lier Fellowship

The Artist Studios Program hosts residents and fellows daily in a live studio environment.  Residents and fellows are selected for four-month sessions (February – May, June – September, and October – January).  Each resident is assigned one day each week to work, along with a selection of Thursday and Friday evenings, while fellows work 40 hours per week (schedule varies).  Both residents and fellows have access to a variety of tools and materials, as well as professional development opportunities.

Successful applicants have a mature body of work and clearly understand the public-facing dimension of the program. To learn more about this opportunity click here.

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